These Terms and Conditions supersede any prior terms related to the use of the services of Helen Whalley and apply to all users of the that service. These Terms and Conditions may be updated from time to time. Please revisit these terms and conditions from time to time to check for changes.

By booking an appointment with Helen Whalley, Clients consent to these Terms and Conditions.

Helen Whalley's service, including all content on its website, does not replace medical advice and users should seek professional medical advice from a qualified medical practitioner, as appropriate.

Helen Whalley is not an emergency service. In case of an emergency, contact a medical doctor, NHS 111, or emergency services at 999 in the UK, or emergency services within your own country of residence.

This website may include links to other third-party websites. These links are provided for information only and are not intended to signify that Helen Whalley endorses such websites and/or their content. Helen Whalley does not assume responsibility for the content or availability of any external sites and takes no responsibility for any harm, loss or damage suffered as a result of using the linked websites or as a result of using the information published on any of the pages of the linked websites.

Helen Whalley makes no warranties or guarantees, expressed or implied, that its website will meet user requirements, operate without infringement, be compatible with all systems, or remain secure.

Helen Whalley takes reasonable steps to ensure that website content is accurate and current; however, it makes no representations or warranties as to its completeness or accuracy. Users are responsible for verifying any information relied upon.

Helen Whalley will not be liable for any temporary unavailability of the website due to circumstances beyond its control.

Whilst every effort is made to ensure downloadable content is free from viruses, Helen Whalley cannot accept any liability for damages resulting from virus infection.

Clients must be 18 years or older and possess the capacity to provide informed consent to use the service.

By booking, the Client confirms they have the capacity to enter this agreement voluntarily and in good faith.

Upon receiving booking confirmation, a contract is established directly between the Client and Helen Whalley.

The Client confirms they are acting as a genuine individual and not in any other capacity or on behalf of an agency, unless explicitly disclosed.

Clients are subject to and responsible for complying with all booking terms, including cancellation policies and other specified conditions.

Clients shall not send photos or images that include nudity or any private body parts, whether of children or adults.

Clients will not be instructed to discontinue any medication by Helen Whalley.

The Client may be advised to consult their GP for health checks if Helen Whalley deems it necessary. Any changes to the Clients prescribed medication remains the responsibility of the Client and their prescribing practitioner.

The Client consents to Helen Whalley retaining records and personal information provided during or prior to a consultation.

Payment is required on completion of an appointment and should be made within four weeks of receiving an invoice. Failure to comply with condition will lead to subsequent appointments being cancelled until payment is received.

Appointments cancelled by Clients within 48 hours are subject to a £10 admin charge.

Consultations will take place at the appointed time and for the scheduled duration.

Consultations can be conducted face to face or online via WhatsApp and Whereby.

Consultations are confidential between the Client and Helen Whalley and will not be disclosed to third parties without written consent, except as required by UK law.

After the Consultation, Helen Whalley will suggest a remedy/remedies or provide a prescription with instructions for obtaining those remedies.

The Consultation fee does not include remedies for clients living outside the UK. In these circumstances Clients are responsible for purchasing prescribed remedies directly from a Homeopathic Pharmacy.

At Helen Whalley's discretion, the Consultation duration may be extended at no additional cost.

The Client should ensure they are in a private space during the Consultation to maintain confidentiality.

The Client's personal data, including sensitive data as defined under the Data Protection Act 2018, will be processed in accordance with UK data protection laws.

Clients will provide Helen Whalley with personal details such as name, contact information, and any other relevant details necessary for the Consultation.

Helen Whalley will only use personal data for Consultation purposes and any necessary follow-up.

If Helen Whalley becomes aware of any unauthorised access or breach of personal information, they will inform the Client as soon as possible.

Helen Whalley will securely store and destroy all personal data seven years after the date of the last consultation, in accordance with UK data protection legislation.

Helen Whalley will not disclose Client information to third parties without express permission unless legally required.

Clients may request access to their personal data held by Helen Whalley, in accordance with the Data Protection Act 2018.

Although reasonable measures are taken to protect Client data, the privacy of information shared via internet platforms, emails, and telephone cannot be guaranteed.

Scope of Services. The healthcare services provided by Helen Whalley are intended to support and not replace any relationship that exists between a Client and their primary healthcare providers. The advice, diagnosis, treatment, and recommendations provided are based on the Client's specific health information and current best practices in healthcare. Helen Whalley shall not be liable for any adverse outcomes resulting from factors outside of their reasonable control, including but not limited to, incomplete disclosure of medical history, undetected conditions, or non-compliance with prescribed treatments by the Client.

No Guarantee of Outcomes. Helen Whalley makes no guarantees or warranties regarding the outcomes of any medical treatments, recommendations, or procedures. Homeopathy is not an exact science, and individual Client responses can vary. Helen Whalley disclaims any liability for outcomes resulting from the Client's use of the advice provided unless due to proven gross negligence or willful misconduct by Helen Whalley.

Limitation of Liability. To the fullest extent permitted by law, Helen Whalley shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, physical harm, mental distress, lost wages, loss of earnings, or loss of data, even if advised of the possibility of such damages. In all cases, Helen Whalley's liability for damages shall not exceed the fees paid by the Client for the specific service from which the claim arose.

Online and Virtual Care. For services provided online or other virtual methods, Helen Whalley assumes no liability for technical difficulties, interruptions, or other issues outside of their control. The Client acknowledges that online services are subject to the same limitations as any remote care service and agrees to contact emergency medical services if urgent care is needed during or after a virtual consultation.

Applicable Law and Jurisdiction. This Limitation of Liability clause shall be governed by the laws of England and Wales. Any disputes arising from healthcare services provided shall be subject to the exclusive jurisdiction of the courts in England and Wales.

Website content, including any written material, audio, video, or virtual consultation, is provided for informational and educational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Online consultations may have limitations, including the lack of a physical examination, and should not be used as the sole basis for diagnosis or treatment decisions.

Although online consultations may provide information on general health matters or suggest potential options to support your health, they are not intended to replace in-person consultations with qualified healthcare providers who can assess your unique medical situation thoroughly.

Always seek the advice of your doctor or physician or other qualified health provider with any questions you may have regarding a medical condition and share this with Helen Whalley before undertaking a new healthcare regimen.

In the event of a medical emergency, immediately call your doctor or local emergency services.

This online consultation service does not establish a healthcare provider-patient relationship in the way that in-person care does, and reliance on any information provided in this format is solely at your own risk.

This website and the consultations that Helen Whalley offers may involve communication in a language other than your primary language. Efforts will be made to provide accurate information; however, misunderstandings or misinterpretations may arise due to language differences. Terminology, nuanced symptoms, or specific advice may be affected by translation limitations, which could impact the quality and accuracy of the information provided. Helen Whalley does not warrant the accuracy and reliability of any translations into any language other than English and Helen Whalley is not responsible for any errors and omissions arising from translation, adaptation or otherwise. Helen Whalley reserves the right to terminate the consultation at any time if they believe a difference in language presents a barrier to understanding and the delivery of clear information.